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Connell, Ruth Sara; Mileham, Patricia J. – Public Services Quarterly, 2006
At Valparaiso University's main library, the Christopher Center for Library and Information Resources (formerly the Moellering Library), student employees are an integral part of day-to-day operations. Students work at the reference desk and must be able to handle reference questions. Since the fall 2000 semester, the Reference Services Librarian…
Descriptors: Feedback (Response), Tests, Academic Libraries, Reference Services