Examines issues related to selection and censorship in five public libraries in Southern California in order to document public librarians' selection practices and to determine whether library policy and procedure assist librarians when confronted with challenges from the community. Explores issues of self-censorship in selection and community…

Discussion of fines charged by libraries for overdue books focuses on the experiences of the Somerville Free Public Library (New Jersey) in implementing a no-fine policy. Goals of the new policy that are evaluated include increased circulation, increased return of late materials, and an improved library image. (seven references) (LRW)

Describes the policies and procedures developed at the Vineland Public Library (New Jersey) for a program to lend laptop computers. Discusses laptops for in-library use and for home use; obstacles, including staffing ramifications and maintenance demands; checking for inappropriate Web sites left on the hard drive; and benefits for the users. (LRW)

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Explores the issue of intellectual freedom and the role of the library in the community, and the extent to which community attitudes and values should influence library policy. A specific incident involving a public library exhibit of materials on gay rights in Durham, North Carolina, is described. (CLB)

Public libraries implementing public access to the Internet are faced with making new usage policies. This study examined 75 public library Internet access policies and identifies 26 policy elements. Finds consensus in disclaimers for libraries, parental responsibility for children, warnings about potentially offensive material, and loss of…

Although preservation is typically considered a concern of academic and special libraries only, many inexpensive and cost-effective preservation methods exist that public librarians should implement. Discusses why and how public libraries should preserve and outlines preservation and disaster mitigation tips. Lists supplies for disaster…

Discusses the mission of public libraries in light of the decision to purchase Madonna's book "Sex." Three viewpoints are presented: a critic of selection policies that are too broad in the name of intellectual freedom; the director of a small public library with a limited budget; and a library historian. (Contains 18 references.) (LRW)

Describes characteristics of core competencies. Examines the competencies a librarian should possess. Discusses types of competence and reviews advantages of developing and improving core competencies. Looks at core competencies in terms of the major service areas of public libraries. Presents several steps for building core competencies.…

Discussion of private fund raising by public libraries focuses on a survey of public library directors that was conducted to obtain information about successful fund-raising strategies. Highlights include uses of money raised; identifying funding sources and prospects; examples of successful activities; and gift policies. (Contains four…

Describes one public library's development of a computer-security plan, along with helpful products used. Discussion includes Internet policy, physical protection of hardware, basic protection of the operating system and software on the network, browser dilemmas and maintenance, creating clear intuitive interface, and administering fair use and…

Plots trends in the growth of Internet use. Discusses pornography on the Web, using filters, and the ALA response. Reports results of a survey of Internet availability within Pennsylvania public libraries. Findings indicate more than 90% of respondents offer access to the Internet, nearly 80% do not use filters, and 50% attempt to control access…

Describes building security procedures developed at the Hampton Public Library (Virginia) to deal with problem patrons. Highlights include need for the library monitor program; staffing patterns; monitor selection criteria; training procedures; library behavior guidelines; library policy statements; theft detection systems; and sample job…

Based on a 1993 survey of 187 children's librarians in 14 states, this status report summarizes and discusses data representing input measures, output measures, fill rates, and special questions about the relationship between school and public libraries. It makes recommendations for improving the quantity and quality of data used to make decisions…

Discusses the findings of a national survey of public libraries that focused on service to older adults. Areas discussed include services most frequently provided, services to the institutionalized, the impact of ageism on library policies, and the extent of cooperation with other agencies. (18 references) (CLB)