The Ties that Bind: Creating Great Customer Service.

Lisker, Peter

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Peer reviewed

ERIC Number: EJ620157

Record Type: Journal

Publication Date: 2000

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0163-5506

EISSN: N/A

The Ties that Bind: Creating Great Customer Service.

Lisker, Peter

Public Libraries, v39 n4 p190-92 Jul-Aug 2000

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Descriptors: Evaluation Methods, Library Facilities, Library Personnel, Library Planning, Library Policy, Library Services, Objectives, Users (Information)

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Grant or Contract Numbers: N/A