Finding the Real Information Need: An Evaluation of Reference Negotiation Skills.

Ricks, Thomas; And Others

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Peer reviewed

ERIC Number: EJ430214

Record Type: Journal

Publication Date: 1991

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0163-5506

EISSN: N/A

Available Date: N/A

Finding the Real Information Need: An Evaluation of Reference Negotiation Skills.

Ricks, Thomas; And Others

Public Libraries, v30 n3 p159-64 May-Jun 1991

Discussion of reference question negotiation by librarians focuses on a study at the Orem (Utah) Public Library that was conducted to determine how frequently the reference staff negotiated questions, how frequently negotiated questions received correct answers, and what verbal and nonverbal communication skills led to correct answers. (five references) (LRW)

Descriptors: Librarians, Library Services, Nonverbal Communication, Public Libraries, Questionnaires, Reference Services, User Needs (Information), Verbal Communication

Publication Type: Journal Articles; Reports - Evaluative; Tests/Questionnaires

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: Utah

Grant or Contract Numbers: N/A

Author Affiliations: N/A