Factors Related to Output Measures for Reference Services in Public Libraries: Data from Thirty-Six Libraries.

Bunge, Charles A.

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Peer reviewed

ERIC Number: EJ407267

Record Type: Journal

Publication Date: 1990

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Factors Related to Output Measures for Reference Services in Public Libraries: Data from Thirty-Six Libraries.

Bunge, Charles A.

Public Libraries, v29 n1 p42-47 Jan-Feb 1990

Reports the success rates of reference question answering as perceived by librarians and patrons in 36 public libraries. The discussion covers relationships between question answering success rates and factors such as time and effort spent on questions, reference resources and environment, communication difficulties, and type and source of question. (five references) (CLB)

Descriptors: Demography, Evaluation Criteria, Measurement Techniques, Performance Factors, Public Libraries, Reference Services, User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Research

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Language: English

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