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Responding to Developmental Stages in Reference Services to Children.
Peer reviewed Peer reviewed
Bishop, Kay; Salveggi, Anthony – Public Libraries, 2001
Reviews relevant literature dealing with reference service to children and summarizes the developmental stages of children that can influence the interactions between librarians and children. Includes data from observations and interviews of five librarians from a children's room in a Florida public library. (Author/LRW)
Descriptors: Child Development, Childrens Libraries, Developmental Stages, Interviews
Best Practices: An Analysis of the Best (and Worst) in Fifty-Two Public Library Reference Transactions.
Peer reviewed Peer reviewed
Ross, Catherine Sheldrick; Dewdney, Patricia – Public Libraries, 1994
Describes a study that focused on users' public library reference service experiences that was carried out by graduate students from the School of Library and Information Science at the University of Western Ontario. Topics addressed include body language; reference interviews; listening skills; familiarity with relevant sources; service…
Descriptors: Body Language, Graduate Students, Higher Education, Interviews
Reflections on Malpractice of Reference Librarians.
Peer reviewed Peer reviewed
Wan, Ronglin – Public Libraries, 1994
Explores the legal ramifications of malpractice among librarians and the possible impact on services due to fear of being sued. Topics include identification of potential malpractice areas; cooperative electronic reference services; use of reference standards; insurance; contract; disclaimer; updating library collections; using Internet resources;…
Descriptors: Computer Networks, Contracts, Court Litigation, Insurance