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| Reports - Descriptive | 1 |
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Peer reviewedTour, Debra E. – Public Libraries, 1998
Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)
Descriptors: Databases, Flow Charts, Library Services, Program Descriptions
Peer reviewedFidler, Linda M.; Johnson, Debra Wilcox – Public Libraries, 1994
Discusses and compares the incorporation of technology by larger public libraries in Canada and the United States. Technology mentioned includes online public access catalogs; remote and local online database searching; microcomputers and software for public use; and fax, voice mail, and Telecommunication Devices for the Deaf and Teletype writer…
Descriptors: Access to Information, Comparative Analysis, Computer Networks, Databases
