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Peer reviewedBromberg, Peter – Public Libraries, 2001
Discusses the history of backup reference service in the state of New Jersey including the transition from regional backup service; describes the current statewide service; and considers future service possibilities in light of recent trends, including a decrease in the number of reference questions being received in libraries. (LRW)
Descriptors: Electronic Libraries, Futures (of Society), Library Services, Reference Services
Peer reviewedDuke, Deborah C. – Public Libraries, 1994
Discusses "Night Owl," a Maryland public library's after hours telephone reference service. Issues include project start-up, user profiles, types of questions, volume, after hours reference accessibility, security, costs, service limits, publicity, staffing, and employee turnover. Similar services in other states are cited. (Contains six…
Descriptors: Access to Information, Cost Effectiveness, Library Personnel, Library Services
