Office and administrative support staff can be found throughout almost every work environment within higher education institutions. While inherently tied to the success of higher education programs, faculty, and students, the contributions of this small but important group of employees is often overlooked by higher education institutions and…

The purpose of this ethnographic study was to examine the relationship between focused keyboarding instruction and the required standardized assessments mandated by Federal and State authorities. Initial mandates required that the first assessment to be administered online would be the Writing Assessment by year 2014. The assessment given in…

As of late, regulation and increased scrutiny of Higher Education (HIED) has caused a shift in campus operations, and, correspondingly, in HIED chief executives' duties (Nelson, 2009). As a result of these demands, trends suggest that a new approach in supporting HIED executives now goes beyond that of a clerical staffer and instead demands a…

The focus of the descriptive study utilizing a sequential explanatory design was to develop a comprehensive examination of ongoing development and improvement of an Administrative Professional Program at "Midwest College," a vocational-technical college in the Midwest. A Career Pathway (CP) is a logical, expressed grouping of dynamic…

This qualitative phenomenological study explores U.S. principals' challenges, successes, and best practices in leading Mandarin Chinese immersion programs in high-need rural schools in a Midwestern state. The study addresses cultural efficiency, increasing student enrollment through principalship preparation, and attracting the interest of parents…

School districts implement a variety of initiatives that too often fall short. This case study investigated how one public school district in southeastern Michigan implemented interest based-bargaining (IBB). The study also sought to understand the factors that influenced the decision-making process and what was considered when making…

The purpose of this study was to explore the role of trust between the higher education president and assistant to the president in light of institutional culture. The researcher employed a qualitative case study research design using interviews, observations, and document analysis at a single institution. The theoretical framework used for this…

Scope and Method of Study: The purpose of this study was to use industry experts to identify critical skills or competencies perceived by the legal profession to be required by competent team members in the legal office environment. Specifically, this study focused on fulfilling this purpose in the context of urban Oklahoma, where a large number…