Jewish summer camps must hire quality counselors each year. Staff retention is crucial to achieving the mission of Jewish camping; the challenge is that it is often a struggle to retain counselors for more than one to two summers. This study aimed to understand and increase counselor retention for young Gen Z staff, ages 18-22, beyond one to two…

This dissertation investigated the interplay between learning and professional development, job satisfaction, and employee retention within the Customer Service and Administration Departments of a pest control company. Guided by three research questions, the study explored the predictive relationship between learning and professional development…

The purpose of this qualitative multiple-case study was to understand the perceptions of fire service employees about generational conflict within fire service organizations across the United States. The findings of the study could allow fire service organization leaders to develop better conflict resolution practices related to generational…

Millennials, those born between 1981 and 1996, constituted the largest demographic in the United States (U.S.) workforce in the early 2020s. The higher education industry noticed an increase in millennial-aged employee attrition, particularly during and after the peak of the COVID-19 pandemic. Through the semi-structured interviews of 22 current…

The purpose of study was to examine how frontline employees make sense of a planned organizational change. The voices of frontline employees, the group of employees responsible for making the product or delivering the service, have frequently been ignored or neglected during planned change efforts. In this study, attention was focused on the…

Organizations around the globe are struggling to engage and retain employees. Moreover, higher education institutions across the United States face challenges in the quest for student recruitment and retention strategies. A university in the Southeastern portion of the United States ("the University") has experienced a decline in student…

This study explored the relationship between school employees' perceived relationship quality with their school principal and their organizational commitment when controlling for variables of age, gender, ethnicity, job position, and language diversity. The study reached 148 participants from the public school setting and collected data from a…

This mixed methods study investigates the factors influencing job satisfaction and retention among early intervention (EI) providers in Washington State. The research aims to provide insights into the challenges faced by EI providers and identify strategies to improve workforce stability within the state's EI system. The quantitative phase of the…

The number of mergers among higher education institutions in the United States has reached an unprecedented level. But unfortunately, the failure rates of these higher education institutions are no different. Increasing financial demands, population changes, and a deteriorating perception of postsecondary education are all contributing to the…

The number of Hispanic-Serving Institutions (HSIs; institutions of higher education that enroll 25% or more Hispanic/Latino students) in the United States continues to rise at a rapid rate every year. Yet, practitioners and scholars alike still seek ways to better understand the impact and value of an HSI organizational identity and how…

Using a quantitative, non-experimental design, this study analyzed the relationships between the degree of virtuality (i.e., for virtual, hybrid, and colocated employees), tools and techniques of leader communication, and employee perceptions of leadership effectiveness among full-time, currently employed faculty at an American university's campus…

This study focused on the impact of socioeconomic status through the experiences of telecommute workers from a healthcare insurance provider. The aim of the study is to analyze the influence these factors impose on personal growth in the job role of a telecommuting worker through the eyes of Texas telecommute workers in the healthcare industry.…

This qualitative case study delved into professional development's influence on job satisfaction among classified staff in California's community colleges. The study examined a convenience sample of 20 full-time classified staff who had worked for at least 1 year at a community college in California and had participated in a professional…

Purpose: The purpose of this transcendental phenomenological study was to understand and systematically describe the essence of the experience of professional staff members at a public university who received implicit bias training (IBT) that includes the Implicit Association Test (IAT).Theoretical Framework. Appreciative Inquiry (AI) was used,…

Professionals within the field of student affairs administration provide essential support services to students within American higher education. As a profession, it is important to understand the way in which new student affairs professionals are socialized, supervised, and prepared for the demands of student support work. This arts-based,…