A phenomenological study was conducted at a Southwestern United States University to examine the experience of nine supervisors who work with crisis counselors. This study examined the training, topics, and difficulties experienced as they sought to support and perform their supervisory duties. Nine themes emerge and described as "Learning the job," "Crisis topics," "Effective Communication," "Skills development," "Maintaining flexibility," "Setting boundaries," "Maintaining support," "Stress," "burnout, and self-care," and "Balance." Best practices were identified by supervisors to build resiliency and promote growth for both supervisors and their supervisees. Implications for practice and research are included to further enhance effective supervision of crisis counselors. [The dissertation citations contained here are published with the permission of ProQuest LLC. Further reproduction is prohibited without permission. Copies of dissertations may be obtained by Telephone (800) 1-800-521-0600. Web page: http://bibliotheek.ehb.be:2222/en-US/products/dissertations/individuals.shtml.]