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Direct linkO'Connor, Matthew S. – ProQuest LLC, 2013
The introduction of the Consumer Assessment of Healthcare Providers and Systems (CAHPS), a family of survey instruments designed to capture and report people's experiences obtaining health care could soon add satisfaction as a consistent dimension of quality that skilled nursing facilities (SNFs) are required to assess and report. The SNF setting…
Descriptors: Nursing Homes, Health Services, Surveys, Family Attitudes
