The purpose of this explanatory case study was to learn how a designated veteran services office on a university campus supports student veterans preparing to transition into the civilian workforce after their college graduation. This study provided an in-depth understanding of the operations of a nationally recognized veteran services office by…

Office and administrative support staff can be found throughout almost every work environment within higher education institutions. While inherently tied to the success of higher education programs, faculty, and students, the contributions of this small but important group of employees is often overlooked by higher education institutions and…

As of late, regulation and increased scrutiny of Higher Education (HIED) has caused a shift in campus operations, and, correspondingly, in HIED chief executives' duties (Nelson, 2009). As a result of these demands, trends suggest that a new approach in supporting HIED executives now goes beyond that of a clerical staffer and instead demands a…