Over the years, the expectations of public safety dispatchers have expanded considerably to include responsibilities that go beyond the traditional role of a dispatcher. People often associate the role of a dispatcher as being the first point of contact for someone experiencing an emergency and needing assistance. This study sought to assess the…

Disaster debris management is critical to the success of disaster recovery systems. While there are multiple disaster mitigation strategies and post-disaster debris management plans, it is hard to implement because of: (i) the uniqueness of disaster incidents and randomness of its impacts; (ii) complexity of disaster debris removal operations,…

The purpose of this research study was to examine the unknown fears of embracing cloud computing which stretches across measurements like fear of change from leaders and the complexity of the technology in 9-1-1 dispatch centers in USA. The problem that was addressed in the study was that many 9-1-1 dispatch centers in USA are still using old…

The nuclear terrorist threat is far greater today than ever before, but the United States is unprepared to respond to the aftermath of a nuclear attack, whether perpetrated by rogue nuclear countries or the terrorist groups they support. Following the detonation of an improvised nuclear device (IND), citizens, not government personnel, become the…

In times of mass emergency, users of Twitter (a popular microblogging service) often communicate information about the event, some of which contributes to situational awareness. Situational awareness refers to a state of understanding the "big picture" in time- and safety-critical situations. The more situational awareness people have,…

Traditional models for studying user acceptance and adoption of technology focused on the factors that identify and tested the relationships forged between the user and the technology in question. In emergency response, implementing technology without user acceptance may affect the safety of the responders and citizenry. Integrating the factors…

Natural and man-made disasters have gained attention at all levels of policy-making in recent years. Emergency management tasks are inherently complex and unpredictable, and often require coordination among multiple organizations across different levels and locations. Effectively managing various knowledge areas and the organizations involved has…