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Direct linkSarah M. Daniels – ProQuest LLC, 2023
Critical incident case managers serve students at institutions of higher education by responding to a student's experience of a life event that is having a negative impact on them, providing direct support and assistance, and coordinating resources in response to the critical incident. Case managers are boundary spanners who work across…
Descriptors: Role, Caseworker Approach, Crisis Management, Role Conflict
