Commercial flight operational safety has dramatically improved in the last 30 years because of enhanced crew coordination, communication, leadership and team development. Technology insertion into cockpit operations, however, has been shown to create crew distractions, resulting in flight safety risks, limited use given policy limitations and…

While in-flight psychiatric emergencies occur at a lower rate than other medical emergencies (Matsumoto & Goebert, 2001), they tend to cause a higher degree of disruption for passengers (Gordan, Kingham, & Goodwin, 2004). However, flight attendants often receive training that is too basic, minimal, and insufficient to effectively manage…