The purpose of study was to examine how frontline employees make sense of a planned organizational change. The voices of frontline employees, the group of employees responsible for making the product or delivering the service, have frequently been ignored or neglected during planned change efforts. In this study, attention was focused on the…

The effectiveness of workplace learning programs is linked to employee/learner motivation. However, our current understanding of workplace learning does not always acknowledge the importance of learner motivation to acquire new skills. In this study, I proposed that to obtain learning success and engage employees to learn on- the- job, employers…

Corporations need a skilled workforce that can quickly develop new competencies in order to master the latest demands of their work environments. Because a college degree has a shelf-life of less than two years and many skills last even less at 12 to 18 months (Meister, 1998), businesses have begun constructing their own in-house universities to…

The insider security threat causes new and dangerous dimensions in cloud computing. Those internal threats are originated from contractors or the business partners' input that have access to the systems. A study of trustworthiness and transparency might assist the organizations to monitor employees' activity more cautiously on cloud technologies…

A committed workforce is critical to the success of any organization. While there was a great deal of debate on how to best describe commitment, one model that attracted a significant following is the Three Component Model (TCM) developed by Meyer and Allen (1988). While it may be argued that the model is a mixed model combining attitudinal and…

Global outsourcing of information technology functions has become a major tool used by organizations to increase or maintain competitive market positioning. One often overlooked in determining an organization's level of success from outsourcing is the negative impact on the behavioral and emotional well-being of surviving employees, often referred…

Internet access in the workplace has become ubiquitous in many organizations. Often, employees need this access to perform their duties. However, many studies report a large percentage of employees use their work Internet access for non-work-related activities. These activities can result in reduced efficiency, increased vulnerability to cyber…

Higher Education Support Personnel support the faculty in fulfilling the mission of America's colleges and universities. Rarely studied, these personnel include position classifications such as support/service professionals, technical/paraprofessionals, clerical and secretarial, service/maintenance, and skilled crafts. The support/service…

This exploratory study examined the elements of a coaching model based on the best practices that first focus on providing managers with the ability to develop workers and increase productivity, before using existing models that only support the process of managing workers, when it becomes apparent that the worker is not meeting expected…

Organizational tolerance of sexual harassment has been repeatedly touted as an important antecedent of sexual harassment. Yet, not much is known about the antecedents of perceptions of organizational tolerance. Based on theories from the sexual harassment, organizational justice, and psychological climate literatures, individuals were hypothesized…

Leadership is critically important because it affects the health of the organization. Research has found that leadership is one of the most significant contributors to organizational performance. Expanding and replicating previous research, and focusing on the specific telecommunications sector, this study used multiple correlation and regression…

Total quality management based governance models tend to focus on incremental improvements within the boundaries of a single organization. This may limit the benefits of information technology because they are not complex enough to address business or performance problems that extend beyond the boundaries of a single organization. The research…

This study explores the utility of employing knowledge management as a framework for understanding how public managers perform ecosystem management. It applies the grounded theory method to build a model. The model is generated by applying the concept of knowledge process to an investigation of how the urban ecosystem is publicly managed by civil…

The literature on competency-based human resource (HR) management provides a strong case for moving from a jobs-based to a competency-based approach to human resources. There is agreement in the literature (Dubois, Rothwell, Stern, & Kemp, 2004; Lucia & Lepsinger, 1999) on the benefits of using competencies throughout HR systems and impact…