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Direct linkEinstein, Michael M. – ProQuest LLC, 2014
As business e-mail volumes continue to grow and employees spend increasingly larger portions of their day processing e-mail, there is strong evidence of the negative impacts of e-mail processing, especially with respect to e-mail overload. This study sought to determine whether a training program focused on select e-mail features and processing…
Descriptors: Employees, Workplace Learning, Training, Electronic Mail
