The problem addressed in this study was that customer education programs are intended to strengthen customer loyalty; however, research on the effects of customer education on customer loyalty remains insufficient. This phenomenological study investigated how the lived experiences of customers' participating in financial services' customer…

Leaders in four-year, public and private institutions have implemented international branch campuses to potentially increase revenue and promote institutional prestige. Although these efforts have received significant attention, they have not always been successful. Studies have identified the reputational risks often associated with international…

Universities around the world are facing increasing pressure to perform well in rankings, and rankings results have been shown to impact institutional reputation, ability to secure funding, and recruitment of students and faculty. Faculty research productivity is one of the main factors impacting rankings performance, and the aim of this project…

Building on the research of National Board Certification and its effect on teacher quality, student achievement, and professional development, this dissertation seeks to explore the factors that influence teachers when it is time to renew their National Board Certification. Using a qualitative methodology, this study seeks to describe the process…

Social media and the ways in which educational leaders choose to utilize it their schools is at the forefront of professional development throughout numerous districts across Long Island and nationwide. While many districts have incorporated various models of social media such as Facebook, Twitter, and Instagram into their standard communication…

Faculty members are often evaluated primarily on the results of student end-of-course surveys (SEOCSs) for promotion, teaching contract renewals, and offers of teaching assignments. Consequently, SEOCSs have become a primary focus in faculty evaluations. Rigor in a course and the assignment of grades associated with assessments can be a source of…

Higher education in America is resilient; in the face of seemingly insurmountable challenges, higher education manages to weather the storm of change, pressure, doubt, and criticism. Consider the following challenges: shifting demographics, escalating tuition, decreased state funding, retention and graduation rates, flat tuition revenue,…

The schooling option that is the most widespread nation-wide is interdistrict open enrollment. In California this is called District of Choice (DOC). DOC programs have been recognized as a tool for school improvement. The program is intended to broaden the choices available and thus promote equity of opportunity by allowing students who lack the…

This qualitative case study examined the life impact of earning an online Bachelor's degree as an adult from a large private East Coast research university. As the number of adult students and the popularity of online learning continue to increase, there is a need for improved understanding of the value of online degree programs for adult…

Effective community college leaders make a difference in the culture and performance of the institution. The research study sought to discover leadership strategies that lead to the achievement of high performance outcomes in community colleges. In 2013, the American Association of Community Colleges Competencies for effective leadership criteria…

The purpose of this case study was to explore faculty members' perceptions of the QEP in a public doctoral university with highest research activity. Particularly, the study explored how faculty members perceive the role of the QEP in student learning and institutional effectiveness, the relevance of the QEP activities in student learning and…

Institutional accreditation in higher education presents a dual reality: Accreditation is intended to hold colleges and universities accountable through external evaluation and, at the same time, accreditation constitutes an opportunity for higher education leaders to assess, improve, and communicate the quality of their undertakings. In an…

Across the last decade, master's degree attainment has grown dramatically in the United States, as bachelor's degrees have become more common and economic growth has been driven by knowledge industries. A significant value and purpose of degrees is their use as qualifications for jobs. Despite the prominence of degrees in the hiring process, why…

The purpose of this study is to determine factors influencing Korean parents' and students' university application choice decisions in three international schools in the Republic of Korea (South). Institutional and individual factors that influenced Korean students' university application choice decisions and their parents' university application…

Low socioeconomic urban students do not attend universities at a rate proportional to other populations. This perpetuates a cycle of recurrence and diminished potential benefits associated with degree attainment. The commonly ascribed Theory of Student Choice (Hossler, Braxton & Coopersmith, 1989) does not apply to this population. The purpose…