The general problem was that, in the competitive telecommunications industry, information technology service providers have to develop ways to improve on customer satisfaction and service quality during service disruptions to meet service level agreements. A descriptive phenomenological study was used to explore the lived experiences and…

"Succession Planning" was the topic chosen for this dissertation for several reasons based on the following observations: (1) current leadership in the community college world is experiencing the exit of great masses of leaders; and (2) this has created an urgent need for the implementation of succession planning and leadership…

The purpose of this research study was to examine how chefs and other individuals in the food industry understood the field of culinary arts. This study used an instrumental case study with purposeful sampling of multiple cases. Through a series of open-ended interviews using snowball-sampling strategy that concluded with 45 participants sharing…

This Educational Leadership Portfolio (ELP) documents my exploratory study of the feasibility of developing a new associate level (A.A.S) degree program. While this study and plan is designed to serve as a guide for any two-year or community college thinking of developing such a program, many of the artifacts in this study are written specifically…

A thematic analysis qualitative study was used to identify the unethical challenges encountered by Information Technology (IT) professionals working within the Nevada casino industry. Fourteen current and former IT leaders working or who worked in the Nevada casino industry were interviewed. Using thematic analysis, nine themes regarding ethical…

This single explorative case study investigated the causes of churn in the telecommunication industry in Kenya, narrowed down to include only the capital city of Nairobi. The question of this dissertation was split into three sub-questions. The first sub-question investigated the behavioral patterns of customers causing churn. The second…

The results of this qualitative descriptive study provide insight into the impact Career and Technical Education has on Native American male students in Northern Arizona. This study was created in response to the lack of research, especially qualitative research in this area. Moreover, it provided Native youth an opportunity to share their stories…

Scholars and professionals alike contend our nation's competitive position and economic growth depends considerably on the acumen of its science, technology, engineering, and math (STEM) talent pool. In spite of current economic conditions and high national unemployment, there is an increasing demand for those skilled in technology and…

Linked Learning is an approach that has proven effective in transforming the learning experiences for high school students. An instrumental case study was conducted in a large urban district in Southern California where district and school leaders implemented Linked Learning as a systemic high school reform initiative. Analysis of the data…

Mergers and acquisitions have historically experienced failure rates from 50% to more than 80%. Successful integration of information technology (IT) systems can be the difference between postmerger success or failure. The purpose of this phenomenological study was to explore the entropy phenomenon during postmerger IT integration. To that end, a…

Higher education institutions in Ghana are challenged in providing access to affordable education to accommodate all qualified students for postsecondary education. Most Ghanaian students seek skills and knowledge to prepare them for a global workforce. The study's purpose was to investigate the adaptation of the U.S. community college's 2-year…

The increasing demands on community colleges to broaden access and provide for the community's economic welfare, while maintaining its traditional educational role, have served as a powerful impetus for institutional change. Concurrently, institutions have been forced to explore non-traditional avenues to counteract resource scarcity.…

There are documented accounts of the influential role of U.S. aid in the development of Taiwanese design education. Missing from the historical records of design education, however, are the perspectives of local design practitioners who participated in the design workshops during the period of U.S. aid to Taiwan, 1963 to 1966. Using face-to-face…

"Do senior level construction leaders possess a common set of leadership development needs that can be addressed to better prepare them to lead and retain the Millennial workforce?" As older generations begin to retire in-mass, many organizations are reevaluating their approach to employee recruitment, performance, and retention. This…

Electronic-authentication methods, no matter how sophisticated they are in preventing fraud, must be able to identify people to a reasonable degree of certainty before any credentials are assured (Personix, 2006). User authentication is different from identity verification, and both are separate but vital steps in the process of securing…