The public often makes judgements about schools and what happens within them, despite rarely setting foot inside of one. Prior research finds that the public relies on word-of-mouth, news media, and online resources that rate and rank schools in order to make decisions. Notably though, much of the existing literature predates the widespread usage…

In recent years, tags have become a standard feature on a diverse range of sites on the Web, accompanying blog posts, photos, videos, and online news stories. Tags are descriptive terms attached to Internet resources. Despite the rapid adoption of tagging, how people use tags during the search process is not well understood. There is little…

Collaboration tools based on World Wide Web technologies now enable and encourage large groups of people who do not previously know one another, and who may share no other affiliation, to work together cooperatively and often anonymously on large information projects such as online encyclopedias and complex websites. Making use of information…