Nonacademic staff in higher education, also known as support staff, is a necessary and under-researched workforce essential for the success of higher education institutions. The higher education needs emphasized by the COVID-19 pandemic, state budget cuts, and increasing levels of turnover from the nonacademic population highlight the need for a…

The purpose of this study was to examine the digital literacy of Gen Z employees in higher education and provide implications for HRD research and practice and contribute to the HRD literature on Gen Z employees in the 21st century workforce. Three research questions guided my study: How do Gen Z employees in higher education experience digital…

Concerns surrounding subscore use, which have traditionally been examined in large-scale educational testing programs (e.g., SAT, GRE)--namely, that "information obtained from subscores that seems intuitively useful may not contain additional information over and above the total score" (p. 2)--have been argued to apply equally to…

The purpose of this study was to develop an instrument for higher education administrators to assess their social media practices during the admissions cycle. The instrument collects data from students on their perceptions about the quality of the institution's social media activities. A review of relevant literature was completed, and experts…

Higher education has responded to the need for assessing its institutions, faculty, programs, courses, and students' learning over the past several decades. Across the board, educators are asked to assess students' learning with or without useful instruments or training to do so. Rubrics can serve as useful assessment instruments.…

Leaders must be agile decision makers, engage in critical self-reflection, integrate reflection with action, and collaborate with those who are diverse in considerable ways to be successful in a multifaceted global environment. This quantitative study examines relationships between agile leadership factors and curriculum reform in higher education…

The American public's interests are well-served by a strong, effective postsecondary education system. And yet the industry's predominant learning and service paradigm, one that credentials learning by measuring student's time on task and that treats all learners largely the same from a pacing and a requirements perspective is inconsistent with…

Enterprise information systems (EIS) governance provides guidance, structure, and rules for companies within industry who use information technology (IT) support services, and in particular, for outsourced IT support. This study focuses on outsourcing from the client perspective for higher education and uses the qualitative methodology with a…

This dissertation considers in turn the role education plays in civil, democratic society; the role assessment plays in education; and the role theoretical constructs and cultural contexts play in assessment. Then, through literature review, document analysis, and interviews, the analysis investigates, identifies, and recommends…

This study investigated philanthropic giving to higher education among lesbian, gay, bisexual, transgender, and queer (LGBTQ) alumni. The primary purpose was to create a multi-institutional survey instrument that operationalizes philanthropic involvement and motivation among LGBTQ alumni. Additional objectives included creating factors and items…

Since the 2003 release of the AACSB's Assurance of Learning standards, outcomes assessment has been a required practice for business schools wishing to receive their endorsement. While most accredited institutions had been dabbling with the measurement of student learning, the new standards raised the bar considerably. It is now necessary to…

Though the NCAA has established rules that require student-athletes to complete their college degree in an expeditious manner, the 40/60/80% rule may impinge on student-athlete academic decisions (i.e., degree choice). Yet limited empirical data exist regarding the nature and prevalence of student-athlete degree impingement. The purpose of this…

The initial purpose of this study was to utilize the Higher Education and Students with Physical Disabilities Survey (HESPDS) to develop a better understanding of the perceptions of students with physical disabilities regarding the extent to which private, residential colleges and universities provide access and equal opportunity. The significance…

A quality higher education system is considered one of the main factors of national well being. In Mongolia, higher education reforms and changes can be enhanced, promoted and implemented by variety of needs-based faculty development programs that are targeted to specific sub-groups in addition to current practices. The purpose of this study was…

The focus of this research is an examination of service quality provided by non-centralized technology personnel, Local Technical Support Providers (LSPs), at a southern research university. The SERVQUAL instrument was selected to measure service quality of LSPs within the Academic Affairs Division. The rationale for selecting and testing SERVQUAL…