The problem addressed in this research is call center phone employees are subject to disciplinary action up to and including termination of employment based on their performance when they are all trained using the same training class using the same training method. Call centers have been a revenue generating department for many organizations.…

The purpose of this project was to explore current methods of onboarding, mentoring, and training district lay leaders in The United Methodist Church in an attempt to provide a new model based on situated learning (legitimate peripheral participation) for doing this work in the changing environment of the church and culture. The author surveyed…

Research indicated that the workforce would require significant upskilling and reskilling over the next several years for organizations and their people to remain competitive in changing markets. This qualitative case study explored how human resources development (HRD), a mechanism leveraged to develop an organization's human capital through…

This study investigated the self-directed learning (SDL) attributes of call center employees and explored the impact of an adaptive learning intervention used within the corporate training program. In order to explore the perception of the learners, the self-rated scale of self-directed learner readiness (SRSSDLR) survey instrument was used to…

This qualitative action research study investigated employee reactions, motivations, and perspectives toward employer-sponsored diversity training programs. Through a qualitative exploratory case study, this research study explored the perceptions of how a diverse sampling of people individually, negotiate identities in corporate and education…

Gamification in the corporate world is a multi-billion-dollar industry and is being applied to employee training with the intention of increasing learner performance, engagement, and motivation. There is no set formula for incorporating gamification elements into the corporate environment, as the success of utilizing them depends on the context…

The topic of this study was the perception of online learning in an exploratory context. The problem addressed the high attrition rates among first-year employees in the financial industry. The problem negatively impacted the overall well-being of organizations, customers, and employees. The study aimed to explore new employees' and managers'…

Communications Officers, the core of law enforcement emergency centers, are the first point of contact in an emergency. It is imperative to provide effective training and support geared towards retention and success in a comfortable environment. The purpose of this study was to create a training program evaluation supportive of persistence,…

Virtual Reality and education have been evolving for many years, moving from in-person classroom and online sessions to utilizing Virtual reality for training. Virtual reality allows students to actively engage with training rather than being passive in a classroom. The virtual world has been moving forward as a new tool to assist with…

Small businesses account for a majority of U.S. jobs and play a vital role in the economy. However, the survival rate for small businesses is disconcerting. Only half of the small businesses will survive five years or more and one-third ten or more years. Fast food restaurants are part of the food and drinking industry. It is the second largest…

The purposes of this study were to: (a) discover the intended objectives that selected institutions of higher education had for their "responsible employee" training programs and (b) identify what data were collected to determine if the "responsible employee" training programs were meeting those objectives. I surveyed the Title…

The value proposition for learning and talent development (LTD) is often challenged due to human resources' inability to demonstrate meaningful outcomes in relation to organizational needs and return-on-investment. The primary role of human resources (HR) and the learning and talent development (LTD) function is to produce meaningful outcomes to…

Employee engagement and retention are two areas of focus within industry that help organizations assess business metrics such as training effectiveness, hiring practices, and workplace culture. Several methods exist with which to research engagement and retention levels within an organization and research to date has primarily focused on employee…

Older adults face many challenges in the workplace, one being the advancement of technologies both in hardware and software development. The purpose of the study was to understand the learned experiences of older adults integrating advanced technologies into their critical decision-making work experience because of training. Literature claimed a…

Emotional intelligence (EI) has not been studied extensively within the Veterans' Health Administration (VHA). The VHA is the largest healthcare organization in America with over 360,000 employees and the organization invests heavily in competency development. The Tampa VA is a level 1 facility with over 5,000 employees in the Tampa Bay area. The…