The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

Emotional learning has become an important part of professional development. The problem, however, concerns the limited understanding of the effects of emotional intelligence (EQ) training for individuals in business settings. Emotional intelligence served as the theoretical basis for this research. The purpose of this nonrandomized…

As an educational accommodation, extended time on standardized tests has long been regarded as the gold standard in many elementary, middle, high school, and even college settings. However, research suggests that extended time may have little effect on students' overall performance on standardized tests. Although many researchers have reported…

Over the past 150 years, schools in America have been governed by various legislations geared toward increasing learning. One recurring theme across the various acts is that of parental involvement. This led to the broad question, "How does parental involvement impact student progress for primary students in Tier 2 and Tier 3 reading…

This study aimed to determine if metacognitive strategies help increase reading comprehension in fifth grade students. Participants included a control group of 31 fifth grade students who were not taught metacognition reading strategies, and a comparable treatment groups of 43 fifth grade students who were taught metacognition reading strategies.…

Disaster preparedness is an essential part of the daily hospital operations particularly emergency departments (ED). The increasing threats of mass casualty incidents (MCI), makes it imperative that staff be prepared to participate in all-hazard responses. This project evaluated the effect of training and in-service on the 15'TIL 50 MCI plan,…

The central purpose of this quasi-experimental cohort study was to investigate pedagogical methods of academic delivery with and without the use of a technology component to determine if a correlation existed in student achievement gains. Qualitative data included a focus group interview with one-to-one teacher participants. Pretest and posttest…

This causal comparative study examines if Addiction Studies (AS) courses affect college students' knowledge and behaviors surrounding substance use. There are two focus areas of this study. First, to examine if AS courses predict a change in drug and alcohol use behaviors in college students. Second, to gain an understanding surrounding a drug and…

This quasi-experimental pretest/posttest control group study design evaluated the effects of a multi-component educational intervention on the well-being of older adults. Participants were members of a senior community center in the Midwestern United States. The sample consisted of 45 participants assigned to either a treatment or control group.…

Learning progressions are the latest tool to understand the ways science learning occurs and they underlie the structure and framework of the "Next Generation Science Standards". Prior research indicated a variety of ways to develop and validate learning progressions and learning progression's general positive impact on students' science…

Many students struggle to understand what they read. The purpose of my study was to determine the relationship between teachers' instruction of three processes believed to help readers to become more engaged (purpose setting, questioning, and predicting), students' use of these engaged reader processes, and students' comprehension development. My…

The purpose of this study was to examine the effect of relaxation techniques among first semester Baccalaureate Degree nursing students' test anxiety and academic stress. Additionally, this study examined if there was a relationship among demographic characteristics of the respondents and test anxiety and academic stress. The pretest and posttest…

The purpose of this study was to evaluate the impact of a mentoring program on self-efficacy beliefs. High-risk undergraduate students at Arizona State University majoring in Public Health and other closely-related fields represent this study's sample. Bandura's Self-Efficacy Theory guides this study's theoretical framework. This study used a…

The growing presence of Synchronous Computer-Mediated Communication (SCMC), defined as 'real-time, synchronous conversation that takes place online' (Baralt & Leow, 2016, p. 200), via video-chat programs such as Skype in online language courses has been documented in the literature (Ziegler, 2016c). While research up to now has shown that…

In three experiments, I tested the effects of the conditioned reinforcement for reading (R+Reading) on reading comprehension with 5th graders. In Experiment 1, I conducted a series of statistical analyses with data from 18 participants for one year. I administered 4 pre/post measurements for reading repertoires which included: 1) state-wide…