As colleges and universities across the United States continue to grapple with enrollment challenges, many are embracing the concept of customer service as way to improve the student experience and positively impact retention. However, as many institutions of higher education begin to evaluate their own organizational structure, the notion of…

This pilot study tested the feasibility of analyzing the presence of information literacy skills in undergraduate marketing department learning outcomes. The study employed deductive content analysis of 150 marketing department learning outcomes from twenty colleges on the "US News & World Report" 2021 list of the best regional…

More than 40 years ago, Hicks and Ridley (1979) asserted the need for Black Studies in psychology across American colleges and universities. Their study is one of few, if not the only, that has examined the frequency and types of course offerings in Black Psychology. Thus, the purpose of this study is to evaluate the current state of Black…

Unionization efforts on community college campuses have increased fivefold over the past decade, this research addressed issues relating to increased levels of faculty unionization on community college campuses in Ohio. The purpose of this quantitative study was to examine and describe what, if any, relationships exist among faculty union…