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Direct linkPietz, Victoria Lynn – ProQuest LLC, 2014
Continuous Quality Improvement (CQI) programs are growing in popularity in higher education settings and a key component is the use of work groups, which require active employee involvement. The problem addressed in this research was the lack of employee engagement in the Quality Review Process (QRP), which is a statewide CQI model developed by…
Descriptors: Technical Institutes, Community Colleges, Total Quality Management, Educational Assessment
