The word conflict conjures up a variety of images. Some people may think of it as something to avoid while others look at it as an opportunity for growth. Unresolved and lingering conflict in a school can affect productivity, school environment, and ultimately achievement scores. It is the administrator's job to resolve or mediate conflicts as…

The purpose of this study was to remedy the paucity of knowledge about higher education's conflict resolution practice of online dispute resolution by providing an in-depth description of mediator and instructor online practices. Telephone interviews were used as the primary data collection method. Eleven interview questions were relied upon to…

Conflict is a natural and pervasive, but often misunderstood, force that thrives in all human societies. Conflict is an inherent part of the school environment because of the labor-intensive nature of the school setting. As district leaders, school superintendents are surrounded daily by diverse groups of people who have their own needs and…