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Direct linkFlynn, William C. – ProQuest LLC, 2013
The Information Technology (IT) help desk positions serve as the gateway between the IT department and users. Although IT is one of the most employable job categories, and crucial for business, staffing these positions with properly trained and certified IT personnel and retaining them is a major challenge for IT help desk managers. What are the…
Descriptors: Information Technology, Community Information Services, Phenomenology, Careers
