Net Promoter System (NPS) is well known as an evaluation measure of the growth engine of big companies in the business area. The ultimate goal of my research is to build an action rules and meta-actions based recommender system for improving NPS scores of 34 companies (clients) dealing with similar businesses in the US and Canada. With the given…

This study investigates the ways in which emotions and emotionality are managed as topics and resources in second language (L2) research interviews. A continued challenge for researchers is how to define and operationalize emotions and other putative psychological phenomena. One popular research methodology that treats emotions as the object and…