Enhancing Upskilling Strategies in the Workplace looks at the financial services industry and how the employee workforce is provided with tools and resources to address personal and professional needs ensuring business continuity. In the research, Manuel Kortright explores educational practices, personality and learning needs, learners'…

Despite the U.S. having one of the highest college access and participation rates in the world, equity gaps exist that impact access and success for first-generation, low-income, underrepresented students in higher education (Cahalan et al., 2020). The goal of going to college is often imperiled for first-generation, low-income, transfer students…

More than half of information technology (IT) outsourced projects fail, primarily due to a lack of effective management practices surrounding the outsourcing end-to-end process. Ineffective management of the IT outsourcing (ITO) process affects organizations in the form of higher than expected project costs, including greater vendor switching or…

The problem addressed in this study was that customer education programs are intended to strengthen customer loyalty; however, research on the effects of customer education on customer loyalty remains insufficient. This phenomenological study investigated how the lived experiences of customers' participating in financial services' customer…

The rising cost of higher education has positioned federal financial aid as an inescapable part of the college experience for a growing number of incoming students (Baum, 2006). In the 2014-2015 academic year, the U.S. Department of Education allocated more than $150 billion of federal financial aid for eligible college students (Federal Student…

The challenges of Big Data (BD) and Big Data Analytics (BDA) have attracted disproportionately less attention than the overwhelmingly espoused benefits and game-changing promises. While many studies have examined BD challenges across multiple industry verticals, very few have focused on the challenges of implementing BDA solutions. Fewer of these…

Company data on mobile devices is vulnerable and subject to unauthorized access. The general problem is that information security incidents compromise the integrity and authenticity of electronic data. The specific problem is that organizational security policies, procedures, and training do not adequately address the vulnerabilities associated…

Mobile phone service is increasing among low income populations; however, with over 1 billion mobile service users worldwide, many people still lack banking services. Banks do not reach out to the poor because of the high operational costs involved. Scholars and industry practitioners have indicated that mobile phones could be an alternative…

The qualitative phenomenological study explored the lived experiences of financial services industry change managers to understand the genesis of low data management information system project adoption rates. The goal of the study was to find methods to improve data management information system adoption rates. The participant pool consisted of 19…

This research study examined the specific categories of IT control deficiencies and their related effects on financial reporting. The approach to this study was considered non-experimental, an approach sometimes called descriptive. Descriptive statistics are used to describe the basic features of the data in a study, providing simple summaries…

Social media technologies present an opportunity for organizations to create value by acclimating new employees and increasing organizational commitment. Past research has indicated that many organizations have leveraged social media in innovative ways. The purpose of this study is to investigate an internal social media tool that was designed and…

Intelligent decision systems have the potential to support and greatly amplify human decision-making across a number of industries and domains. However, despite the rapid improvement in the underlying capabilities of these "intelligent" systems, increasing their acceptance as decision aids in industry has remained a formidable challenge.…

Organizations are finding it difficult in today's economy to implement the vast information technology infrastructure required to effectively conduct their business operations. Despite the fact that some of these organizations are leveraging on the computational powers and the cost-saving benefits of computing on the Internet cloud, others…

Since the availability of remote access technology, most companies have adopted telecommuting as part of business operations. Although some research has identified policies and procedures when individuals telecommute, limited research exists about existing policies and procedures for telecommuters. The purpose of this qualitative descriptive…

The purpose of this study was intended to examine the inner voices behind the students' choices of American higher education and their persistence in college in relation to financial factors, especially the student financial aid programs and their debt burdens during and after college. Case studies were used to answer the three research questions:…