Publication Date
| In 2025 | 0 |
| Since 2024 | 0 |
| Since 2021 (last 5 years) | 0 |
| Since 2016 (last 10 years) | 1 |
| Since 2006 (last 20 years) | 1 |
Descriptor
| Church Related Colleges | 1 |
| College Students | 1 |
| Consumer Economics | 1 |
| Higher Education | 1 |
| Information Technology | 1 |
| Management Systems | 1 |
| Performance Based Assessment | 1 |
| Program Implementation | 1 |
| Satisfaction | 1 |
Source
| ProQuest LLC | 1 |
Author
| Eberle, John | 1 |
Publication Type
| Dissertations/Theses -… | 1 |
Education Level
| Higher Education | 1 |
Audience
Location
Laws, Policies, & Programs
Assessments and Surveys
What Works Clearinghouse Rating
Direct linkEberle, John – ProQuest LLC, 2018
This study implemented an information technology service management at a university and measured the effects that implementation had on customer satisfaction scores and key performance indicators (KPI). This project used industry best practices for ITSM processes, project management, and change management to implement the system. This project also…
Descriptors: Information Technology, Program Implementation, Management Systems, Higher Education
