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Dilley, Josiah; And Others – Personnel and Guidance Journal, 1971
This study compared the empathy ratings of trained and untrained counselors in different situations: counseling by telephone, in a confessional type arrangement, and face to face. Although trained counselors scored significantly higher empathic understanding ratings than untrained counselors, there was little difference among the ratings for the…
Descriptors: Counseling, Counseling Effectiveness, Counseling Theories, Counselor Training