In this knowledge-based economy, corporations invest millions of dollars in training and expect a return on that investment; similarly, employees have a vested interest in wanting to further their knowledge and their ability to contribute. The types of e-learning strategies and instructional methods being employed elude the use of asynchronous…

Most organizations focus on one-off training solutions to address a single workplace learning need at a single time rather than integrating learning and nonlearning interventions to help staff develop increasingly complex levels of expertise specific to their jobs. Curriculum is a long-term, integrated approach to training in which workers take…

One corporate university makes measurement a priority by dedicating resources and assigning responsibilities to a centralized analytics function: the assessment, measurement, and evaluation team. As more measurement became a focus for learning and business leaders alike, the more the team became motivated to take a critical look at how it was…

The assessment interaction plan (AIP) is a performance support tool developed by members of the Canadian Defence Academy's Directorate of Learning Innovation. This article provides a brief overview of the performance gap that led to the creation of the AIP, its function within the overall courseware design process, a description of its components,…

This article examines the methodology used to determine the return on investment (ROI) of an online English as a Second Language (ESL) program. The online ESL program was implemented in over 20 countries, and the scope of the analysis includes data from all participating countries. A form of ROI analysis had been conducted annually prior to the…

Discusses benefits of testing in a training program based on experiences at the Learning and Performance Center (LPC) of Lucent Technologies. Topics include demonstrating the value of training to corporate clients; student reaction questionnaire results; purposes of testing; and benefits of testing to students, instructors, course developers, and…

Discusses changes in the delivery of education and training in light of businesses being driven by cost, quality, service, and speed. Examines the learning needs of employees and businesses; paradigm shifts caused by technology, particularly the Internet; knowledge management; performance support; and learning-oriented Web sites that link to…

Considers the need of factory workers for support in rapidly changing tasks and suggests that electronic performance support systems can reduce training time, can be updated many times as procedures change, and can allow those with relevant manufacturing expertise to create electronic procedures that support shop floor workers more effectively.…

Examines how the classic organizational model, especially the business entity, has been evolving from the hierarchical pyramid to one that is flatter, more networked, and less rigid. Considers the resulting changes in the role of training, including learning processes, teamwork, and increased diversity. (Author/LRW)

Discussion of human performance technology and a shift from emphasizing training to emphasizing performance focuses on a review of articles from "Performance Improvement". Results show most articles were focused on processes and particular interventions in business and industry and did not include evaluation that addressed added societal…

The new Hewlett-Packard was the largest merger in technology history. During its merger, the new company faced an intense organizational change and integration of two different corporate cultures. While all these changes were occurring, its Workforce Development (WD) was also facing its own reinvention--a paradigm shift from being just a training…

Considers why instructor evaluations typically do not significantly impact instruction and describes how Commonwealth Edison, a large nuclear utility, adopted core competencies that were incorporated into all phases of instructional development: initial training for trainers, continuing training, and as the basis for an instructional evaluation…

One way to avoid misunderstandings about the nature of training between corporate managers and training personnel is to relate instructional systems design (ISD) to a process with which managers are familiar. Proposes comparing the activities and outputs in ISD to new product development. Discusses steps in both models and includes a comparison…

Describes elements of the three categories that have been implemented by the Sandia research lab corporate training organization as part of their strategic planning. Suggests that applying interventions that are diagnosed and implemented for others to yourself will improve your performance and help sustain your organization into the future.…

Discusses the causes of variability of training impact and problems with previous models for evaluation of training. Presents the Success Case Evaluation approach as a way to measure the impact of training and build learning capability to increase the business value of training by focusing on a small number of trainees. (Author/LRW)