This paper identifies the key factors that contribute to the Open School in India students' satisfaction, considering student support elements at pre-entry, start up, learning, evaluation and certification and after certification phases. The study adapted Rekkedal and Eriksen's importance-satisfaction model to recognise areas that are important to…

Timely collection of feedback on the quality of teaching from graduates and their employers is of great significance in distance education, and can help enhance the quality of teaching and improve management and all-round learner support. However, since the graduates left university some years ago, are now widely dispersed and consequently may…

Discussion of independent learning and informal interaction between students and between student and tutor focuses on a survey conducted at the Open University (United Kingdom) that explored students' attitudes and behavior in scheduled contacts as well as unscheduled, informal interaction. Student desire for additional learning support is also…