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Download full textLindsay, Jamie Eleaitia Mae – Online Submission, 2005
Six Sigma is an organization wide program that provides common set of goals, language, and methodology for improving the overall quality of the processes within the organization (Davis & Heineke 2004). Six Sigma main concern is for the customer. What will the customers want? Need? Six Sigma has a model that helps Sigma get implemented DMAIC model…
Descriptors: Total Quality Management, Quality Control, Satisfaction, Management Systems
