This qualitative case study was designed to explore how student services leaders adapted their leadership behaviors and practices in response to moving to the virtual working environment during the COVID-19 pandemic. The case study site was a midsized university in southwestern Ontario. The data collected for the study came from three sources:…

With respect to university technology transfer, the purpose of this paper is to examine the literature focused on the relationship between university research faculty and technology transfer office staff. We attempt to provide greater understanding of how research faculty's personal values and research universities' organization values may differ…

The purpose of this paper is to gain an insight into the conflict management strategies (CMS) of faculty in the higher education institutions (HEIs) of Khyber Pakhtunkhwa, Pakistan. To achieve the above mentioned purpose, survey method was used with the help of questionnaire. In this research, impact of CMS was assessed on the negative…

These guidelines were developed by a national working group seminar hosted by the FIPSE-funded Conflict Management in Higher Education Resource Center. They provide a set of best-practices related to the establishment of conflict-handling services for colleges and universities. Seminar participants were carefully chose to represent faculty,…

This article presents a series of arguments supporting greater use of mediation as a tool for conflict resolution in higher education contexts. The structure of higher education is explored, as are rationales for mediation from the point of view of students, faculty and administrators. [This content was originally published in: "The Fourth R,"…

A modular campus conflict management evaluation toolkit prepared by the Conflict Management in Higher Education Resource Center. Topic areas covered include a general orientation to evaluation research, special resources related to mediation evaluation, and sample tools for Needs Assessment, Process Monitoring, Summative Evaluation and the…