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A Study of Quality Assurance Practices in the Universiti Sains Malaysia (USM), Malaysia

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Sim, Helen Khoo Chooi; Idrus, Rozhan M. – Online Submission, 2004

This article looks at the quality assurance practices amongst three (3) groups of staff in the School of Distance Education, Universiti Sains Malaysia, i.e. lecturers, resident tutors and support staff. 9 dimensions of the Quality Assurance Practices i.e. Staff Development, Planning, Work Process, Team Work, Prioritise Customers, Performance…

Descriptors: Foreign Countries, Tutors, Quality Control, Distance Education