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Download full textCarpenter, Julia; Forde, Dahlia S.; Stevens, Denise R.; Flango, Vincent; Babcock, Lisa K. – Online Submission, 2016
The Department of Veterans Affairs has an immediate problem at hand. Tens of thousands of employees are working in a high-stress work environment where fast-paced daily production requirements are critical. Employees are faced with a tremendous backlog of veterans' claims. Unfortunately, not only are the claims extremely complex, but there is…
Descriptors: Public Agencies, Government Employees, Intervention, Job Performance
