Unlike conventional information retrieval systems, natural language processing (NLP) systems translate queries automatically into the language of the system. This paper discusses the potential impact of NLP on both the indexing and retrieval of text and examines some current NLP projects and systems that have established knowledge bases in narrow…

Describes the components and capabilities of expert systems, discusses the use of such systems in library information applications, and outlines research being done in this area. A project aimed at the development of an expert system for referral services is described in detail, and implications for future research are discussed. (CLB)