Examines users' requirements from online vendors, both from the point of view of an inexperienced user and an experienced information specialist. Criteria that users look for are discussed, including available information, price structure, a trial period, service and user support, training, document delivery, consistency, quality, screen design,…

Describes the availability of databases held on DIALOG, ESA-IRS, and DATA-STAR. Database overlap among the systems, prices, database contents, and data transmission costs are addressed; and results of a search of the ENVIROLINE database on each system are presented. The appendix lists subjects referenced on each system and compares database…

The first of a two-part series on the emergence of CD-ROM in the online publishing industry introduces the business and technology aspects of electronic and optical publishing. The development of CD-ROM products and differences between CD-ROM and online in the areas of technology, content, and marketing are discussed. (MES)

Provides a checklist of functions and capabilities of online searching systems that attempts to cover all system features, not just searching functions. The checklist is suggested as a tool for checking features of new systems, as a framework for comparing systems, and as a source of suggestions for developing new online systems. (10 references)…

Describes characteristics of the online marketplace. Topics discussed include technology barriers; data ownership; markets for online services, including libraries and end users; marketing and promotion tactics, including exhibits and conferences, advertising, direct mail, and user groups; international marketing and service; strategic marketing…

Discusses the growing importance of the use of Graphic User Interfaces (GUIs) with microcomputers and online services. Highlights include the development of graphics interfacing with microcomputers; CD-ROM databases; an evaluation of HyperCard as a potential interface to electronic mail and online commercial databases; and future possibilities.…

Various approaches to training for online users are described, including training that is available through schools of library and information studies, database producers, consultants, professional associations, and employers. Training methods are discussed, and the trend toward the use of computer-assisted instruction is examined. (55 references)…