Describes a simple six-step searching model designed to deliver good results without introducing complexities likely to confuse the naive user. The findings of tests that compared the results of the easy search model with expert searches are presented, and conclusions about end user training are discussed. (nine references) (CLB)

Compares traditional online interview with the presearch counseling session (process whereby a librarian, acting in an advisory role, assists client searcher in devising his/her search strategy, before that searcher goes online) and presents a one-step model of a presearch counseling session. An online self-service worksheet and 102-item…