Comments based on actual reference use of Research Libraries Information Network (RLIN II)--formerly BALLOTS--in a library environment focus on RLIN files, interlibrary loan, search keys, and subject searches. This article updates a description of BALLOTS as it was developed by Stanford University to support cataloging and acquisitions (Online,…

Compares traditional online interview with the presearch counseling session (process whereby a librarian, acting in an advisory role, assists client searcher in devising his/her search strategy, before that searcher goes online) and presents a one-step model of a presearch counseling session. An online self-service worksheet and 102-item…

Presents suggestions to librarians for helping patrons who want to perform their own online searches. Background information, end user training, equipment (hardware and software), continuing help, and document delivery are discussed. Ten references are included. (EJS)

Explanation of enhancements of a new version of the Research Libraries Information Network (RLIN II)--originally called BALLOTS-- focuses on reference applications of what is primarily a technical processing system, e.g., complementing searches, verification, union catalog, and interlibrary loan. Illustrative examples are provided. (EJS)

Describes EasyNet, a gateway service that allows users access to over 900 databases. Use of EasyNet at the University of Richmond (Virginia) libraries is explained, search strategies are discussed, problems with the price structure are examined, and its use both as an end-user service and for mediated searching is described. (LRW)

Suggests strategies for finding information in gophers that will increase access to Internet information resources for library users. Highlights include search strategies; veronica searches; jughead searches; keyword lists; Boolean operations; gophers with subject menus; subject guides; listservs; and World-Wide Web. (eight references) (LRW)

Discussion of Library of Congress's efforts to meet challenge of designing and improving its online catalog system LOCIS (consists of SCORPIO and MUMS systems) includes sample searches and results of user surveys (access points in online catalog searches and response to input search statements resulting in no retrievals). (5 references) (EJS)

Describes procedures used at the State University College at Buffalo library to limit CD-ROM searches to journals available in their collection. Modifications to DIALOG OnDisc databases are explained, the limitation of online database searches to local holdings is discussed, and user needs and user satisfaction are considered. (LRW)

Discusses issues that managers of academic library electronic reference services are facing. Topics discussed include the quantity of mediated searches; organizational changes, i.e., who electronic services staff report to; management by committee; administrative options; changing job responsibilities of searchers and other staff members, both…

Based on manual observation of 187 zero result online searches at a university library, this article addresses three types of problems that can produce such search results: multiple database searching, topic negotiation, and database availability. A summary of conceptual and practical recommendations for searchers are provided. (6 references) (EJS)

Describes introduction of online information retrieval to high school seniors in a public school system. Highlights include background (hardware and software selection, choice of information utility, instructional objectives); database use; meeting curriculum needs; problems with print sources; online solutions; search strategies; requests for…

Discusses a decline in patron requests for librarian-mediated searches of MEDLINE at Yale University's medical library and describes results of a survey that was conducted to determine possible reasons. The influences of miniMEDLINE (an in-house version), online end-user systems, and CD-ROMs outside the library are examined. (five references) (LRW)

Describes the Electronic Journal Retrieval Project (EJRP) developed at the University of Tennessee, Knoxville Libraries, to provide full-text journal articles from online systems. Highlights include costs of various search strategies; implications for library services; collection development and interlibrary loan considerations; and suggestions…