Provides excerpts from interviews with expert online searchers to be published in a book entitled "Secrets of the Super Searchers" in the fall of 1993. Planning search strategies is the focus; and topics addressed include methods of planning searches, broad versus narrow searches, and building with component parts. (EAM)

Describes desired software enhancements identified by the Southern California Online Users Group in the areas of search language, database selection, document retrieval and display, user interface, customer support, and cost and economic issues. The need to prioritize these wishes and to determine whether features should reside in the mainframe or…

Discusses the use of fax transmissions. Highlights include searching by fax, including online service, print and electronic publishing, and database producers; customer service, including documentation updates, new product announcements, and marketing materials; document delivery; problems; and fax messaging. (four references) (LRW)

This continuation of an earlier article discusses online vendors' responses to users' concerns as well as the future of online services. Maxwell Online, Dialog, Mead Data, Data-Star, and Dow Jones News/Retrieval address user needs, search strategies, databases, document retrieval and display, user interface, and cost and economic issues. (LRW)