Describes the development of ongoing, clearly defined, and structured problem-solving and shared decision-making machinery that has upgraded the role and importance of intermediate supervisors with concomitant benefits in their morale and their contributions to the school at large. (Author/IRT)

In response to Individuals with Disabilities Education Act Amendments (1997), the Virginia Department of Education implemented a statewide mediation system that includes eight mediators to resolve parent-school conflicts involving special-education issues. An impartial third party helps disputants reach agreement in a nonthreatening atmosphere.…

When Thornton (Colorado) High School organized for site-based management, the structuring committee understood the importance of providing a professional-development fund for staff members. The school decided to restructure with one central umbrella committee for site-based governance and several subcommittees reporting to the main committee. (MLH)