The conflict management process outlined here calls for strength development, trust building, accurate message sending and receiving, reality testing, goal setting, alternatives generation and selection, and planning for implementation. It may be used by administrators, teachers, and students. (DS)

Examines the dynamics of conflict and anger expressed by irate parents and offers principals a simple, effective method to resolve conflict and reduce anger in an integrative way. Well-managed conflict helps improve interpersonal relationships, promote healthy interaction, and develop creative, synergistic solutions to undesirable situations. (MLH)

Instead of avoiding, eliminating, or managing interpersonal conflict, school leaders should explore its transformational uses. A Consensual, no-conflict approach to decision making is impossible. Conflict can serve transformational purposes by helping to organize motives; broadening, strengthening, and clarifying values; and detecting and…

Highlights what the literature says about conflict and its resolution. (IRT)