This article features Columbus Metropolitan Library (CML), winner of the Gale/"Library Journal" Library of the Year Award 2010. CML, comprised of an operations center and 21 branches, serves the 847,376 people who inhabit a large portion of Franklin County in central Ohio. It is an independent library with its own taxing district. CML…

To librarians at the Delaware Division of Libraries, Governor Ruth Ann Minner, Secretary of State Harriet Smith Windsor, and Assistant Secretary of State Rick Geisenberger are "the Delaware Dream Team." The governor and her team supported funding for the 2004 statewide effort that resulted in the Delaware Master Plan for Library Services…

Discusses the need for libraries to engage in strategic planning rather than reacting to change. Highlights include long-range planning techniques; focusing on vision and the organizational environment; defining the planning process, including the role of the staff and prioritizing; common pitfalls; and experiences at the Ann Arbor District…

Discusses chief factors that contributed to the rebirth of Chicago's central public library and its branch libraries: (1) a politically connected commissioner, (2) better funding, and (3) a central library. Highlights include a review of the library's administrative management styles, staff training techniques, past and current facilities,…

The Kalamazoo Public Library recently won an election that increased local library tax support from 2.8074 mills to 4 mills. Knowing why the election was being held, when information on the issue(s) would be communicated to voters, and how the information would be disseminated contributed to its success. The funding provides for renovations, a new…

The future is around the corner. Succession planning will only happen when the right ingredients are there at the start. This article describes thirteen succession planning ingredients that will aid in the future succession of library systems.

After operating an outsourced library onsite for six years, the computer company Sun Microsystems converted the eight outsourced workers into full-time, regular staff. The Sun library manager demonstrates the advantages of outsourcing: core competencies, cost savings, and value added. (AEF)

The director of the Public Library of Nashville & Davidson County (Tennessee) discusses the library's development since 1995. Highlights include Nashville's growth potential and political climate; improving the efficiency of internal operations; staff involvement in problem-solving (technology training and systemwide programming);…