Peer reviewedERIC Number: EJ564787
Record Type: Journal
Publication Date: 1998
Pages: N/A
Abstractor: N/A
ISBN: N/A
ISSN: ISSN-0969-6474
EISSN: N/A
Available Date: N/A
Focusing Learning on Customer Service: An Example from the Public Sector.
Woods, George; Lantsheer, Carlo; Clark, Richard E.
Learning Organization, v5 n2 p74-82 1998
Describes the customer service training program in the European Patent Office, which involved active listening, empathy, case studies, videobased role playing, and feedback. (SK)
Descriptors: Foreign Countries, Learning Activities, Organizational Development, Public Sector, Training
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A
