A study of nine families and three service coordinators examined whether a family's level of satisfaction improves when the service coordination they receive adheres to a family-centered model. Results indicate a high degree of family satisfaction and a low degree of dissatisfaction when the model was adequately implemented. (Author/CR)

This commentary on "The Effects of Family-Centered Service Coordination: A Social Validity Study" (Romer), discusses findings that the three service coordinators did not change their behavior to be more family-centered after one workshop and that it took follow-up work to get their behaviors to a minimal level of performance. (CR)