Dahlgren Memorial Library, the Graduate Health and Life Sciences Research Library at Georgetown University implemented the circulation of room keys in 2007. The rooms were outside of the library and managed by Georgetown University School of Medicine's Office of Financial Affairs who were integral in the implementation of the keys and the…

The Georgia Tech Library Public Services Department proposed to expand the number of staffed service points throughout the Library to increase coverage and service. The proposal was well-received by Library leadership and earned priority placement in the Library's annual budget request. The theoretical underpinning for this reception is an…

Academic libraries are expanding their collections to meet the technological and leisure needs of their students, but support for accessibility and curriculum can often be overlooked. At the University of North Texas Libraries, the Access Services Department utilized an internal grant to address the accessibility and curriculum gaps in its…

With resource sharing staff staying an average of 3-5 years, capturing policies and procedures to facilitate onboarding and strengthen institutional memory is key in building consistent workflows. Creating documentation was a multi-stage process executed over several years. Initially, the staff supervisor wrote office policies and assigned staff…

This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March-May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the…