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Bunnett, Brian; Boehme, Andrea; Hardin, Steve; Arvin, Shelley; Evans, Karen; Huey, Paula; LaBella, Carey – Journal of Access Services, 2016
A sharp decline in the number of reference queries prompted the library administration at Indiana State University to begin a project to combine the circulation, reference, and IT desks to reduce staffing at a new consolidated service point. All faculty and staff in the reference/instruction and circulation units participated in the project. The…
Descriptors: Academic Libraries, Library Services, State Universities, Library Facilities